Account Help

This page provides assistance with common account issues related to accessing and managing your FHCP certificates. If you are experiencing trouble signing in, locating your certificates, or navigating the portal, the information below should help.

Signing In to Your Account

To access your certificates and account information, you must sign in using the email address associated with your FHCP account.

If you are unable to sign in:

1. Confirm you are using the correct email address that was used when your certificate was issued.
2. Double check that your password has been entered correctly. Passwords are case sensitive.
3. Try resetting your password using the Lost your password? link on the login page.

If you continue to experience issues signing in, please contact support.

Resetting Your Password

If you have forgotten your password, you can reset it directly from the login page.

1. Click Lost your password?
2. Enter the email address associated with your account.
3. Follow the instructions sent to your email to create a new password.

If you do not receive the password reset email within a few minutes, please check your junk or spam folder.

Portal Navigation

Once signed in, you can access the different areas of the FHCP certificate portal through the account menu.

My Account
View and manage your account details.

Past Orders
Review previous certificate purchases and order history.

My Products
Access certificates and products associated with your account.

My Sites / Facilities
View and manage the facilities or locations associated with your certificates.

My Cart
Review certificates or products you have added to your cart before completing your purchase.

Checkout
Complete your purchase and finalize certificate orders.

Log Out
Securely sign out of your account.

Account Help
Access support information and guidance for using the portal.

Missing Certificates or Orders

If you believe a certificate or order should appear in your account but it is missing, please contact support so we can assist you.

Need Additional Help?

If you cannot resolve your issue using the information above, send us a message.

When reaching out, please include:

• Your full name
• The email address associated with your account
• A brief description of the issue you are experiencing

Providing this information will help us assist you as quickly as possible.